Overview
Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Returned items must be in unused condition with the original packing. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
To complete your return, we require a receipt or proof of purchase.
• We do not accept returned items that have been sent back without proper returns requests
• Return Address
• Please mention the Order Number and Reason for returning the parcel and keep it inside the parcel.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within a certain amount of days.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maticsmart.pk and send your item to Matics mart IT park Mandian Abbottabad KPK.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@maticsmart.pk for questions related to refunds and returns.
